When a parent/guardian or community member has a complaint against a school, it is essential that they first contact the individual charter school leader/principal and, if necessary, the school’s Board of Trustees, to address their concerns directly through the school’s established grievance process. Should the issue remain unresolved or inadequately addressed, the complainant can then reach out to DC PCSB. Our primary goal upon receiving such a complaint is to ensure that the school has (a) followed its own complaint process to address the person’s grievance, (b) remained in compliance with its charter agreement, and (c) not violated any applicable laws.