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Community Complaints

When a parent/guardian or community member has a complaint against a school, it is essential that they first contact the individual charter school leader/principal and, if necessary, the school’s Board of Trustees, to address their concerns directly through the school’s established grievance process. Should the issue remain unresolved or inadequately addressed, the complainant can then reach out to DC PCSB. Our primary goal upon receiving such a complaint is to ensure that the school has (a) followed its own complaint process to address the person’s grievance, (b) remained in compliance with its charter agreement, and (c) not violated any applicable laws.

See below for more information on how to file a complaint, and our Community Complaint Policy:

Community Complaint Policy

Learn more about the Community Complaint Policy.
View Here

Schedule Virtual Meeting

Please click "schedule virtual meeting" to talk with our Community Complaints Specialist, Theresa Kemp.
Schedule Virtual Meeting

See below for frequently asked questions and a directory for contacting school leaders:

Frequently Asked Questions – Community Complaints

Take a look at responses to the most common questions community members ask about the complaint process.
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School Leader Contact Information

Your first and best source of information is always the school's leadership (e.g., principal, executive director). Please do not hesitate to contact your student's school for help. View a complete directory of contact information for all DC PCSB schools.
View Here

To submit a community complaint or concern contact us at 202-963-0968 or [email protected]

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